FAQ's

A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the carrier's website.

A: Orders can be modified or canceled within 12 hours of placement. Please contact our customer service team as soon as possible for assistance.

A: If you receive an incorrect item, please contact us immediately. We will arrange for a replacement or a refund, and provide instructions for returning the wrong item.

A: Delivery times vary based on your location and the shipping method selected. Typically, orders are delivered within 3-5 business days.

A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination.

Normally we do provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

UA: We accept returns within 30 days of purchase, provided the product is unopened and in its original packaging. Please contact us to initiate a return.

A: To exchange a product, please reach out to our customer service team. We will guide you through the process and help you choose the correct item.

A: Refunds are typically processed within 5-7 business days after we receive the returned product. You will receive a confirmation email once the refund is issued.

A: Unfortunately, we cannot accept returns on opened products due to health and safety regulations. Please ensure you are satisfied with the product before opening.

A: Return shipping costs are the responsibility of the customer unless the return is due to a shipping error or defective product.

A: We accept all major credit cards, PayPal, and other secure payment methods. You can choose your preferred option at checkout.

A: Yes, we use industry-standard encryption to protect your payment information. Your data is safe with us.

A: At this time, we only accept one form of payment per order. If you wish to use multiple methods, you may need to place separate orders.

A: Currently, we do not offer payment plans or financing options. Full payment is required at the time of purchase.

A: Payments can be declined for various reasons, such as incorrect card details or insufficient funds. Please check your information and try again, or contact your bank for assistance.

A: You can create an account by clicking on the "Sign Up" button at the top of our website and filling in your details.

A: Click on the "Forgot Password?" link on the login page, and follow the instructions to reset your password.

A: Log in to your account and navigate to the "Account Settings" section to update your personal information, including your address and payment details.

A: If you’re having trouble logging in, double-check your email and password. If the problem persists, try resetting your password or contacting our support team.

A: If you wish to close your account, please contact our customer service team, and they will assist you with the process.